According to Tony Zhao, CEO of Agora.io, “The big problem for easy, hassle-free embedding of real-time communications within Internet-based applications is the lack of quality of experience (Qo E).If connections are unreliable, voices keep cutting out, and video images break up, then people will not use these embedded real-time capabilities.” This challenge does not mean that you should avoid video chat, but it does stress the need for you to do some research and choose wisely when considering a software development kit (SDK) to integrate into your businesses communication strategies. And for those firms that are looking ahead and planning wisely, it also is a competitive advantage today.It not only reflects the dramatic change that has emerged in modern-day dynamics of video calling but also shows end users greater inclination towards media-based social engagement and interaction where Paltalk appears to be the most trusted and top trending application for live chat anytime anywhere.
It also doesn’t mean that all businesses are right for video chat. Face-to-face video chat dramatically improves customer service As the above stat highlights, video chat plays a huge role in customer service.
In the contact center, there is a lot of emphasis placed on first call resolution.