When is sky updating samsung boxes
Sitting around waiting for issues to resolve themselves isn't ideal, but the point is that the Sky Q software is getting updates all the time, so don't despair if you're getting annoyed by a bug – it's likely that a software patch is going to arrive at your home more quickly than a Sky Q engineer, anyway.
If you do have an issue that you really can't fix, Sky will of course send out an engineer to help get everything working again.
If that doesn't work, try resetting the hard drive – highlight Settings on the Sky Q menu then press 0, 0, 1 and then Select. This will, however, wipe everything stored on your box.In the meantime, you can post your issue on the Sky Q forums – just run a quick search to see if there's already a thread on your problem.